Consider locking a card when:

• Fraud is suspected
• A card is lost or stolen
• A vehicle is sold
• An employee is terminated

Payments submitted online prior to 4:00 PM EST (Monday through Friday, excluding bank holidays) will be credited to your account same day. Payments submitted after 4:00 PM EST (or on weekends or holidays) will be credited to your account the following business day. Payments will be applied to the outstanding balance, oldest items first. It may take up to 24 hours for your balance to reflect the payment.

Mail payments received before 7:00 AM EST will be posted to your account the same business day. Funds will be available by 1:00 PM EST the following business day.

Check payments submitted over the phone before 2:00 PM EST will be posted to your account the same business day. Funds will be available by 1:00 PM EST the following business day.

Common card declines at the pump include:

• Driver entered an incorrect prompted ID: Avoid this by ensuring your drivers have the correct driver prompted ID. You can change or reset a prompted ID on your account management website (My Cards > Prompted IDs).
• Fuel site does not accept your type of card: Verify the fuel site accepts the card before fueling. Use the account management website’s Fuel Locator to figure out which fuel sites accept your card.
• Your account is over the credit limit: The account management website’s home page displays your current unbilled balances. Use this information to verify that your account is not over the credit limit.
• Purchase is outside of the cards controls: Each card has a vehicle profile with various limits such as transaction maximums, daily limits, time of week/day, and fuel type. To view your vehicle profiles, visit Vehicle Profiles under Cards > My Cards. These limits can be changed for each card.
• Your account is locked: Verify your recent payments were received and posted correctly or call customer service for more information.

Contact customer service to change the business address and/or phone number on your account.

The customer service number is visible at the top-right corner of your account management website’s home page. If you are on a mobile device, tap the number to call directly from your device.